Credential Library

About Credentials Library

Credentials Library houses various scan credentials that the technicians use for monitoring/scanning assets like workstations, servers, printers, etc. Apart from serving as a repository for storing scan credentials, this library allows technicians to configure (as well as edit) new scan credentials as and when required. All scan credentials associated with ServiceDesk Plus Cloud will be stored in this library. Thus all the credentials are stored in a single place and they can be mapped to other networks and assets. When the password expires, the administrator can change that particular credential alone in the credential library once instead of changing it in all networks and assets it is connected to.

Supported Credential Types and Protocols

Credentials Types	Purpose
Windows scan credentials	Scanning Windows, HyperV, SSH and SCCM
Linux, Unix Scan Credentials	Scanning Linux, Mac, Solaris, AIX and Unix Workstations/Servers
Device Scan Credentials	Scanning devices like printer, router, switch, etc.
VMware	Scanning virtual hosts [ESX, ESXi]

Configuring Scan Credentials - using Credentials Library:
The credential library can be accessed under Setup >> Probes and Discovery >> Credential Library.

To add a new credential:
Click New Credential in the credential library page. The following pop-up will be displayed.

Select Credential Type (Windows/WMI/SQL Server, SSH, SNMP V3, SNMP V1/V2, VMware).
Provide a suitable Name and Description.
Enter the Username and Password.
- For a windows type credential, note that the username has to be given in the following format: DomainNameadministrator.
- In case of SSH credentials specify Timeout in minutes (10 by default) and Port Number - 22 by default.
- In case of SNMP V1/V2 credentials specify the following:
  - SNMP Read Community - Password.
  - SNMP Port - It is set at 161 by default.
  - Timeout (Indicates the time after which connection would be terminated) - It is set at "5" seconds by default which can be changed.
- In case of SNMP V3 credentials,
  - Specify the Context Name.
  - Select the Authentication Protocol and enter the Authentication Password.
  - Select the Encryption Protocol and enter the Encryption Password.
  - Enter the SNMP Port and Timeout (in seconds).
- For VMware credentials, specify the following besides name and description:
  - Username and password of the virtual host(s)
  - Port number
  - Timeout (time after which the connection must be terminated.)

You can edit an existing credential, by clicking on the edit icon. It should be noted that the device type or the protocol cannot be edited.

Note: The stored password will be in encrypted format.

Network Scan Page:

In the edit network scan page, the administrator can add multiple credentials to a network.

Validate Credentials

You can now validate the credentials of end machines by using the Hostname or IP Address to determine the cause for scan failure.

To validate a credential,

Click the Settings icon next to the credential to be validated.
Click Validate.
Enter the IP address or Hostname.
Select the probe.
Click Validate.

Changing credentials for Assets:

If credentials have to be changed for the workstations, then open the workstation details page.

Click on the Actions drop-down menu on the right and choose Update Credentials.

Choose the Device Type and the credential and click Save.

If the probe is not associated with any network, then the pop-up will have the option to choose the probe name and credential.

Remote Control:

If the probe/credential is not associated with the workstation, then the Remote Control pop-up will contain the option to choose the probe name and to select a credential.