About Custom Apps - ServiceDesk Plus Cloud (SDP Ondemand)

Custom App add-on EOL Announcement

Owing to Zoho Creator moving to the latest version, C5, we are unable to continue the support for Custom Apps functionality, which is powered by Zoho Creator (C4), in ServiceDesk Plus. In light of this, we have decided to stop the sale and support of the Custom Apps add-on.

Custom apps addon EOL timeline

Date	Activity
Immediate	End of sale for the custom apps add-on
30th November 2020	End of support for the current users of the add-on
31st December 2020	End of life for the custom apps add-on

Please note that you will not be able to access the app builder and the apps from within the ServiceDesk Plus Cloud UI from December 31st, 2020, and we will end the support for the current users from November 30th, 2020. However, the apps will still be available on Zoho Creator, and you can integrate the apps with ServiceDesk Plus Cloud using the available APIs. To make this transition better, we will be issuing free equivalent standalone licenses for Zoho Creator for the current subscription period.

We are looking for ways to better integrate Zoho Creator C5 with ServiceDesk Plus and will keep you posted on the developments in the coming days.

If you have any further questions, please write to servicedeskplus-cloud-support@manageengine.com

Check out the ServiceDesk Plus Custom App Add-on EOL FAQs

ServiceDesk Plus Cloud now offers application building platform capability by integrating with Zoho Creator. You can now build your custom applications to complement your IT Service Desk operations. Using custom apps you can build your own custom interface (forms) to collect service desk data and update request tickets in ServiceDesk Plus Cloud. You can pull important ticket data in ServiceDesk Plus Cloud and display them in your own format. Not only that, you can define your own custom workflows within your apps. The usefulness of this platform extends much beyond IT – applications for Purchase Order Management, Financial Reporting, Human Resource On-Boarding, etc useful to other non-IT sections of the application can easily be built and run using data in ServiceDesk Plus Cloud.

A simple example is a conference room booking app that you can provide to your end-users. Using simple drag and drop fields, you can build a Conference Room booking app in minutes. One of the fields can be called ‘Equipment Required’ where you specify an asset like a laptop, projector, or TV monitor of your choice. The list of assets that you are to choose from would be populated with the asset data in ServiceDesk Plus Cloud. You can populate Requester, Site and Department data, etc as you add records to your Custom App.

In sum, here’s what you can do with the Custom App capability in ServiceDesk Plus Cloud,

Custom Apps EOL FAQs

What will happen to all our data?

Rest assured, all your data is absolutely intact.

What happens to the subscription license?

We will be issuing free standalone Zoho Creator licenses to ServiceDesk Plus Cloud customers who purchased the custom apps add-on as per their current subscription plan.

I have implemented a complex use-case using the custom apps add-on. Can you help me migrate to the new setup?

Yes, please write to our support (servicedeskplus-cloud-support@manageengine.com) for assistance with this.

I have a custom app in Zoho creator, can I still integrate with ServiceDesk Plus using the available APIs?

Yes, this is possible. You can integrate the app with ServiceDesk Plus using the available APIs.