Add Downtime

In the change details page, under Planning >> Schedule >> Downtime Schedule, you can add the probable downtime this change request may cause. 

  1. Click Add downtime.
  2. Provide a description explaining the downtime details. This field is mandatory.
  3. Select the downtime type from the drop-down.
  4. Specify the services affected by the downtime.
  5. Specify the CIs involved/affected by the downtime.
  6. Provide the duration of the downtime.
  7. Click Save.

 

 

The downtime added here will be displayed under Release stage >> Downtime.

When there's an overlap between different downtime schedules within a change, the Ci owners and managers will be notified based on the mapping between the CIs Involved and Services Affected fields.