Work Log

Work log allows you to record the time spent on a change or tasks within a change. It also allows you to calculate and record the billable hours based on the resolution time and exchange rate.

This enables admins to track the number of technicians working on a change or a change task and each of their progress.

Role Required: SDAdmin and technicians with work log permissions.

Add Work Log

To add a work log,

Go to Changes.
Click the required change details page and click Worklogs on the left pane.
Click Add Worklog.

In the Add Worklog form, fill out the following details:

Fields	Description	Comments
Owner	Select the technician from the drop-down.	-
Worklog Type	Select the technician's work mode, such as service, overtime support, remote, etc.	-
Include non-operational hours	Enable the checkbox to include non-operational hours in the resolution time.	This can also be enabled in the work log timer.
Executed Time	Specify the duration taken to resolve the task.	-
Time Taken to Resolve	Auto-populated in the hour format, depending on the executed time.	-
Currency	Choose the required currency from the drop-down.	Base currency and its exchange rate is set by default.
Exchange Rate	Auto-populated based on the chosen currency.
Technician's Cost per Hour (non-editable field)	Add the Cost per hour in the technician details page as per base currency. This field auto-converts the cost as per the chosen currency.	Hover over the icon to view the equivalent cost in base currency. Icon will not be available when base currency is chosen.
Tech Charges	Auto-calculated based on cost per hour and exchange rate.
Other Charges	Enter additional charges incurred (For example, new hardware), if any.
Total Charges	Auto-calculated based on tech charges and other charges.
Description	Provide additional details. The timer comments will be added here by default, which can be edited further.

Click Save.

Technician Charge Calculation

Technician's cost per hour and other charges are calculated based on the chosen currency and exchange rate.

Tech Charges = Time Taken to Resolve * Technician's Cost per Hour

Total Charge = Tech Charges + Other Charges

View Work Log

Go to the required change details page and click the Worklog tab on the left pane. You will find a list of work log records created for the change, along with the total billable charges.

To add/view work log records for a change task,

Go to the Tasks tab in the required change stage and click the required task.
Go to the Worklogs tab in the task details page to view the work log records.
Click Add Worklog to add a work log for the task.

Edit Work Log

Go to the Worklogs tab in the task details page.
Hover over the required work log and click the edit icon .
Edit the necessary details.
Click Save.

In the Edit Worklog form, selecting any currency will auto-populate its exchange rate configured when the work log was created. You can edit it manually as per the current exchange rate if needed.

Changes made to the currency and exchange rate are applicable only to the chosen work log.

Delete Work Log

Go to Worklogs in the required change details page or change stage task details page.
Hover over the required work log and click the delete icon .
Click Delete.