Adding Notes
If you would like to add additional information including technical information based on your observations to a particular problem, then you can add notes to that problem. You can also use notes to update the status of the problem.
To add a note to the problem:
- Click the Problems tab. This opens the Problems List View page.
- Click the Subject link of the problem to which you would like to add a note.
- Under Conversations tab, click Add Note.
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- Enter your content in the text box. These notes are public.
- Save the details. The note is added at the bottom of the problem with the date, time and the name of the person who added the note.
To edit a note:
- Click on the Problems tab. This opens the Problems List View page.
- Click the subject link to the problem and go to Conversations tab.
- Click the
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icon.
- Make the necessary modifications to the note and save the changes.
To delete a note:
- Click on the Problems tab. This opens the Problems List View page.
- Click the subject link to the problem and go to Conversations tab.
- Click the
icon.