Adding Notes
If you would like to add additional information including technical information based on your observations to a particular problem, then you can add notes to that problem. You can also use notes to update the status of the problem.
To add a note to the problem:
- Click the Problems tab. This opens the Problems List View page.
- Click the Subject link of the problem to which you would like to add a note.
- Under Conversations tab, click Add Note.
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMjUxNC9ja2ZpbmRlci9pbWFnZXMvYWRkJTIwbm90ZXMlMjBwcm9ibGVtcyUyMG9kKDEpLnBuZyIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTc2NjI5NTA2N319fV19&Signature=bE1W8nZBpfGy0FhLpnHtmg6t6fl5Mrm1g-eaeL4peiAHBypUqWu-rQD~m2letmXpN928uHZzOvVY5ZJwtc1cziIL0bfBqQYHVGmnc4KhIOYc88Hn7wmN7LuKRe-tCuIhOsWscH1YQysbboaV21PjU7ueSRj2omCS33Duvnr6lF2M~qtU1RKbolo8OPxkjtF-jiAcTCb47Fk3XiZ5AGxlYCGZh9K54gTgohYqUIfEvMX6VxtMOqXmKxBgv6l43R~5p8v16m2RQx9PDEm3yS374tlf54lUh~-slKtzUY6lxPKGDnNuDoibpvnWHAZc4Z7kvYZnH3L7Uu~QuSXmo7jYlA__&Key-Pair-Id=K2TK3EG287XSFC)
- Enter your content in the text box. These notes are public.
- Save the details. The note is added at the bottom of the problem with the date, time and the name of the person who added the note.
To edit a note:
- Click on the Problems tab. This opens the Problems List View page.
- Click the subject link to the problem and go to Conversations tab.
- Click the
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMjUxNC9ja2ZpbmRlci9pbWFnZXMvZWRpdCUyMHJlcXVlc3QlMjBpY29uJTIwb2QoMykucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzY2Mjk1MDY3fX19XX0_&Signature=KRr4H~BuJLVn2KqGngI0~j1gMGp0FOkqSiGNuzN3dBNQaaL7OgK6ixLOiYPSmKTdoMsGqUdH2O5xOP9rcVQXE7dlDEhtiebrqW4VSGi3uNytYbqwmzuzX7CpPqEBVqMW5AbCBmeJ4kH~RQyC~WXq4AsQSmhimD4vE9dsBMnng2HtGzYtad7H14ElIOLi6ImoYOGRfB7zS-1pHozY85femnutW2aJPTgmwTit8E5vz1RNdS88JSHINc-sktLYEv8JUbURDhCzshvKWH0dOKLKRxnSgOPsq846XrvBFICsNOaYuKXbYDFP8JDF-5ffOuPIMz~6twFesyZNijqG4zzCrA__&Key-Pair-Id=K2TK3EG287XSFC)
icon.
- Make the necessary modifications to the note and save the changes.
To delete a note:
- Click on the Problems tab. This opens the Problems List View page.
- Click the subject link to the problem and go to Conversations tab.
- Click the
icon.