Adding Software Type

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All different forms of software such as, licensed, prohibited, freeware, shareware, excluded and un-identified software comes under this category.

To add a new software type,

• Go to Setup>> Customization >> Asset Management.

• The list of available software types will be listed under Software Type. By default, you have a list of six software type in ServiceDesk Plus Cloud. These default software cannot be edited or deleted.

  • Shareware: Software that is available free of charge, may be distributed for evaluation with a fee requested for additional features or a manual etc.

  • Freeware: Software that is provided without charge.

  • Prohibited: Software that is prevented from use.

  • Excluded: Software that is omitted from use.  

  • Managed: All licensed software comes under this software type.

  • Un-Identified: Unknown softwares can be categorized under this software type.

• Click New Software Type. The Add Software Type window pops up.

• Under Software Type, provide a name for the software type(mandatory). 

• Specify any relevant information about the Software Type in Description.

• Click Save to add the software type to ServiceDesk Plus Cloud.