All different forms of software such as, licensed, prohibited, freeware, shareware, excluded and un-identified software comes under this category.
To add a new software type,
Go to Setup
>> Customization >> Asset Management.
The list of available software types will be listed under Software Type. By default, you have a list of six software type in ServiceDesk Plus Cloud. These default software cannot be edited or deleted.
Shareware: Software that is available free of charge, may be distributed for evaluation with a fee requested for additional features or a manual etc.
Freeware: Software that is provided without charge.
Prohibited: Software that is prevented from use.
Excluded: Software that is omitted from use.
Managed: All licensed software comes under this software type.
Un-Identified: Unknown softwares can be categorized under this software type.
Click New Software Type. The Add Software Type window pops up.
Under Software Type, provide a name for the software type(mandatory).
Specify any relevant information about the Software Type in Description.
Click Save to add the software type to ServiceDesk Plus Cloud.