Integration of AlarmsOne with ServiceDesk Plus Cloud

AlarmsOne is a cloud-based application that allows you to manage alarms from different applications from a single console. AlarmsOne seamlessly integrates with various on-premises and SaaS-based monitoring tools and lets you open, acknowledge, share, close, or delete an alarm.

Integration of AlarmsOne allows you to automatically log incidents or create tasks in ServiceDesk Plus Cloud for the alarms triggered in AlarmsOne. This integration also supports two-way synchronization which means the status of an alarm will be changed automatically when the status of the corresponding ticket raised in ServiceDesk Plus is changed and vice-versa.

Configuration

1. Log into AlarmsOne and click on the left pane.

2. Go to Outbound tab and click Add Application on the top-right.

3. Locate ServiceDesk Plus Cloud card from the applications list and click Select.

4. Provide Application Label (eg: Help desk), choose your preferred Data Center.

5. Click Generate OAuth Token, review and accept the request to access the information in ServiceDesk Plus Cloud account.

6. Choose your preferred Request Type: Request or Task.

7. Add your preferred tags using the combo-box (optional).

8. Select Enable two-way tracking to synchronize alarm status with ticket status (optional).

9. Finally, click Add. 

Managing Tickets

After integration, you can view the tickets raised by AlarmsOne under the request list view. You can assign technicians manually or automatically depending on the configurations.

If two-way tracking is enabled in AlarmsOne, any changes to request status will be propagated to the respective alarm and vice-versa.

Disabling Integration

To disable integration with AlarmsOne ,

1. Go to Setup >> Apps & Add-ons >> Integrations >> ManageEngine Integrations.

2. Click the toggle on the AlarmsOne card to disable integration.