Agent

To pull alerts from on-premises monitoring applications, install an agent (alert poller) on corresponding application servers. The agent collects alerts and sends them to the Alerts module. 

Supported Operating System: Windows and Linux

To install an agent,

• Go to Setup > Customization > Alert Management > Agents.
• Click Add Agent.
• Download the agent, install it on the required server, and associate it with the relevant inbound application under Setup > Customization > Alert Management > Inbound Applications.
• Register the agent under Setup > Customization > Alert Management > Agents.
• Specify a label (for internal use) and appropriate time zone. 
• Create or associate existing tags if needed.

List View Actions  

The registered agents will be displayed here.

• To suspend, edit, or delete an agent, hover over it and use the relevant icons.
• Check whether the agent is currently active or not. 

 How to install an agent 

 Windows Installation 

• Double-click the downloaded agent file.
• Accept the licensing terms and conditions.
• You will now be prompted for the API Key. You can copy it from the API Key tab. The API key will also be shown when the agent is downloaded.
• For the agent to communicate with AlarmsOne, enter the proxy server credentials (if proxy is present on the network). 
• After you complete the installation, 
  • Go to Services. 
  • Search for the Alarm Poller service and start the service. 
  • Register the agent under Setup > Customization > Alert Management > Agent in ServiceDesk Plus Cloud.

Linux Installation 

• After you download the agent's binary file, execute it on the application server by running the following command: 

• You will now be prompted for the API Key. You can find it from the API Key tab. The API key will also be shown when the agent is downloaded.
• For the agent to communicate with AlarmsOne, enter the proxy server credentials (if proxy is present on the network). 
• After you complete the installation, 
  • Go to <Alarm_Poller_Path/> 
  • Start the agent by executing the command: sh StartServer.sh 
  • Register the agent under Setup > Customization > Alert Management > Agent in ServiceDesk Plus Cloud.

How to install agent via command line 

Permission Required: Make sure that the AlarmPoller folder in the agent-installed directory has write permission.

Use the following command to execute the agent's .bin file in console mode: