, and tap Solutions.You can access your help desk knowledge base and search for solutions to resolve requests. To access your knowledge base, go to Menu , and tap Solutions.
The solution list view displays all solutions based on the chosen filter. Each solution in the list view is displayed as a card. The solution card shows solution ID, solution title, topic name, and approval status.
To filter out solutions in the list view,
Tap the filter drop-down on the top-left.
Choose your preferred filter: All solutions, Approved solutions, Approval pending solutions, Unapproved solutions, or Rejected solutions.
You can search for solutions based on Created by, Last updated by, ID, Title, and Topic Name fields.
To search for solutions,
Tap Search
on the top-right
Set the search filter by tapping Filter
and choose your preferred field.
Use a relevant search term in the search box to fetch results.
To view details of a solution, tap the solution card. The solution details page has two sections namely header and body. The header section displays solution ID, solution title, topic name, approval status, visibility, created on, created by, number of views, likes, dislikes, and comments.
You can also view attachments to solutions by tapping Attachments
. The icon always appears with a badge showing the number of attachments.