and tap Requests.Under Requests, you can create, edit, or manage all your incident and service requests raised from different channels. To access it, go to Menu and tap Requests.
To filter out requests in the list view,
Tap the filter drop-down on the top-left.
Select your request type: Incident requests, Service requests, or Both.
Choose your preferred filter.
You can search for requests based on request ID, subject, or request name.
To search for requests,
Tap Search
on the top-right.
Set the search filter by tapping Filter
and choose your preferred field.
Use a relevant search term in the search box to fetch results.
To create a new request,
Tap Add Request
.
Choose a template classification: Incident Templates or Service Category.
Select your preferred template.
Fill out the Add request form.
Finally, tap 
.
You can perform various actions on your requests from the Request Details screen. To access it, tap your preferred request.
To reply to a requester,
Tap Reply
.
Add a reply message.
Upload attachments (optional): Tap Add attachments
, and choose your preferred upload type viz. File, Image, or Camera.
Finally, tap Send
.
To add notes to a requests
Tap Add Note
Select Mail to technician if you want the technician to be notified via email.
Tap Click here to edit to open the editor.
Add notes and tap 
to close the editor.
You can also view attachments added to requests by tapping Attachments
. The icon always appears with a badge showing the number of attachments.
You can view properties, conversation, history, and resolution relating to your request by tapping Options
, and choosing an appropriate option.
