Approve/Reject Solutions

Once a solution is submitted for approval, a mail notification is sent to the concerned technician requesting approval of the solution along with the solution link. The solution can be either approved or rejected by the technician. The approval access permission is given in configuring roles. 

To bulk-approve solutions,

• Click on the Solutions tab in the header pane.
• From the Solutions list view page, select Unapproved Solutions from the Filter drop-down. The list of all unapproved solutions gets displayed.
• Enable the checkbox next to the unapproved solutions and go to Approval Actions >> Approve Solutions.
• In the Approvals window, choose Approve.
• Enter related Comments, if any.
• You can Reset Likes and Dislikes for the solution if you want to.
• Click Save.

To reject solutions, select the solutions and go to Approval Actions >> Reject Solutions. Enter the relevant details and click Save.

To approve a specific solution,

• Click on the Solutions tab in the header pane.
• From the Solutions list view page, select Unapproved Solutions from the Filter drop-down. The list of all unapproved solutions gets displayed.
• Click the subject of the solution which you want to submit for approval. Alternatively, you can click on the pop-out icon to open the View Solutions page.
• Go to Actions >> Approve Solution.
• In the Approvals window, choose Approve.
• Enter related Comments, if any.
• You can Reset Likes and Dislikes for the solution if you want to.

To reject solutions, select the solutions and go to Actions >> Reject Solution. Enter the relevant details and click Save.