Asset Scan Details

When devices are scanned, ServiceDesk Plus Cloud uses the installed probes in the network/domain to collect their hardware and software information. For example, scanning a workstation retrieves its operating system, memory, processor, and network details, and more.

The following table lists the device types supported for scanning and the attributes retrieved from each device type.

Supported Devices

Attributes

Workstations/Server:

Windows, Linux, Mac, AIX, Solaris

Windows (HyperV)

Asset Details: Name, Model, Service Tag, Operating system, Last Logged In User, Domain, Manufacturer Name, Discovered Serial Number, and Vendor.
Computer System: Name, Model, ServiceTag, Manufacturer, BIOS Date, BIOS Version, and Total Slot.
Operating System: Operating System, Version, Build Number, Service Pack, and Product ID.
Memory: Physical Memory and Virtual Memory.
Processor: Serial Number, Processor, CPU Stepping, Manufacturer, Number of Cores, and Clock Speed.
Installed Memory Modules: Serial Number, Socket, Capacity, Module Tag, and Bank Label.
Network Details: Serial Number, IP Address, MAC Address, NIC, DHCP, and DHCP Server.
Disk and Drives: Serial Number, Model, Manufacturer, and Capacity.
Logical Drives: Serial Number, Drive, Drive Type, File Type, Capacity, Free Space, and Drive Usage.
Physical Drives: Serial Number, Drive Name, Drive Type, Manufacturer, Drive Version, and Drive Provider.
Printer Details: Serial Number, Name, Server, Model, Type, and Location.
Keyboard Details: Keyboard Type
Mouse Details: Mouse Type, Mouse Manufacturer, and Mouse Buttons.
Monitor Details: Monitor Type, Serial Number, and Manufacturer.
Sound Card Details: Sound Card Name.
Video Card Details: Chipset, Video Card Memory, and Video Card.
Port Details: Serial Number, Port Name, and Port Status.
USB Controller: Serial Number and Name.

Security Details: (Windows Devices-Only)

• BitLocker: Drive name, Drive Encryption, Encryption status, Encryption method, Lock status, Percentage encrypted, and Recovery Key.

• Antivirus: Antivirus name, Protection status, Installed path, and License status.

• Firewall: Firewall name, Protection status, and Installed path.

• Trusted Platform Module (TPM): Manufacturer, Manufacturer version, Specification version, Activated, Enabled, Owned.

BitLocker and TPM details will be collected only when the scan is performed by users with elevated privileges (such as Administrator or SYSTEM) to the target device.

(HyperV-Only) Virtual Machine: Name, Guest OS, Memory Reservation, Memory Limit, Memory Share, Memory Shares Level, CPU Reservation, and CPU Limit.

Virtual Host

VMware [ESX, ESXi]

Asset Details: Name, Model, Operating system, Model Manufacturer, VM Platform, and Vendor.
Computer System: Name, Model, Manufacturer, and Total Slot.
Operating System: Operating System, Version, Build Number, and Product ID.

Processor: Serial .Number, Processor, CPU Stepping, Manufacturer, Number of Cores, and Clock Speed.

Logical Drives: Serial Number, Drive, Drive Type, File Type, Capacity, Free Space, and Drive Usage.

Virtual Machine: Name, Guest OS, Memory Reservation, Memory Limit, Memory Share, Memory Shares Level, CPU Reservation, and CPU Limit.

SNMP devices:

Printer, Router, and Switch

Printer:

Asset Details: Name, Discovered and Serial Number .
Printer Input Sub Units: Serial Number, Input Unit Name, and Input Type.
Printer Output Sub Units: Serial Number, Output Unit Name, and Output Type.
Printer Marker Sub Units: Serial Number, Marker Type, Marker Life Count.
Printer Marker Supply Sub Units: Serial Number, Marker Supply Type, Marker Supply Description, Marker Supply Max Capacity, Marker Supply Level, and Marker Supply Usages.

Router:

Asset Details: Name, Product Name, State, OS Type, DRAM Size, Flash Size, CPU Revision, NVRAM Size, and Config Register.
Switch Interface: Serial Number, Interface name, IP Address, and Speed.

Switch:

Asset Details: Name, Discovered Serial Number, Product, OS version, NVRAM Size, DRAM Size, and Flash Size.
Switch Ports: Serial Number (Index Number), Port Name, Operational State, Admin State, and Speed.

Note:

Probe scans SNMP devices such as printers, routers, and switches by default. Other SNMP device types are scanned and categorized only if unknown OID is configured for them.
Discovered Serial Number will be fetched only for SNMP devices that implement ENTITY-MIB and return values for entPhysicalClass and entPhysicalSerialNum.
For scanned SNMP devices that do not have preconfigured product types in ServiceDesk Plus Cloud, the corresponding product types will be created automatically and the devices will be added to the assets module only if Create custom product types during SNMP discovery is enabled under Setup > Probes & Discovery > General Settings > Other Settings.