Asset Scan Details

 

Scanning in ServiceDesk Plus Cloud allows you to fetch information about assets and their attributes. For example, scanning a workstation fetches the details about the operating system, memory, processor, network details, and so on. List of supported devices and their attributes are listed below.
 

Supported Devices

Attributes

Workstations/Server:

Windows, Linux, Mac, AIX, Solaris

Windows (HyperV)

Asset Details: Name, Model, Service Tag, Operating system, Last Logged In User, Domain, Manufacturer Name, Discovered Serial Number, and Vendor.
Computer System: Name, Model, ServiceTag, Manufacturer, BIOS Date, BIOS Version, and Total Slot.
Operating System: Operating System, Version, Build Number, Service Pack, and Product ID.
Memory: Physical Memory and Virtual Memory.
Processor: S.No, Processor, CPU Stepping, Manufacturer, Number of Cores, and Clock Speed.
Installed Memory Modules: S.No, Socket, Capacity, Module Tag, and Bank Label.
Network Details: S.No, IP Address, MAC Address, NIC, DHCP, and DHCP Server.
Disk and Drives: S.No, Model, Serial Number, Manufacturer, and Capacity.
Logical Drives:  S.No, Drive, Drive Type, File Type, Capacity, Free Space, and Drive Usage.
Physical Drives: S.No, Drive Name, Drive Type, Manufacturer, Drive Version, and Drive Provider.
Printer Details: S.No, Name, Server, Model, Type, and Location.
Keyboard: Keyboard Type
Mouse: Mouse Type, Mouse Manufacturer, and Mouse Buttons.
Monitor: Monitor Type, Serial Number, and Manufacturer.
Sound Card Details: Sound Card Name.
Video Card: Chipset, Video Card Memory, and Video Card.
Ports: S.No, Port Name, and Port Status.
USB Controller: S.No and Name.

Only For HyperV

Virtual Machine: Name, Guest OS, Memory Reservation, Memory Limit, Memory Share, Memory Shares Level, CPU Reservation, and CPU Limit.

Virtual Host

VMware [ESX, ESXi]

Asset Details: Name, Model, Operating system, Model Manufacturer, VM Platform, and Vendor.
Computer System: Name, Model, Manufacturer,  and Total Slot.
Operating System: Operating System, Version, Build Number, and Product ID.                                              Processor: S.No, Processor, CPU Stepping, Manufacturer, Number of Cores, and Clock Speed.                    Logical Drives:  S.No, Drive, Drive Type, File Type, Capacity, Free Space, and Drive Usage.                            Virtual Machine: Name, Guest OS, Memory Reservation, Memory Limit, Memory Share, Memory Shares Level, CPU Reservation, and CPU Limit.

SNMP devices:

Printer, Router, and Switch.

Printer:

Asset Details: Name, Discovered and Serial Number .
Printer Input Sub Units: S.No, Input Unit Name, and Input Type.
Printer Output Sub Units: S.No, Output Unit Name, and Output Type.
Printer Marker Sub Units: S.No, Marker Type, Marker Life Count.
Printer Marker Supp Sub Units: S.No, Marker Supply Type, Marker Supply Description, Marker Supply Max Capacity, Marker Supply Level, and Marker Supply Usages.

Router:

Asset Details: Name, Product Name, State, OS Type, DRAM Size, Flash Size, CPU Revision, NVRAM Size, and Config Register.
Switch Interface: S.No, Interface name, IP Address, and Speed.


Switch:

Asset Details: Name, Discovered Serial Number, Product, OS version, NVRAM Size, DRAM Size, and Flash Size.
Switch Ports: S.No (index Number), Port Name, Operational State, Admin State, and Speed,

Discovered Serial Number will be fetched only for Cisco Switch/Cisco Router.

 


The Deep Discovery option will be available only for SNMP devices like printers, routers, and switches. Other SNMP devices will be categorized based on the corresponding product type if unknown OID is configured.