Introducing inheritance in product types. A product type can now extend a parent product type, inheriting the parent type's fields.
Product types are categorized in a nested parent-child hierarchy.
Introducing All Assets as a default product type. It acts as a parent for all assets and components.
Customize the layout of asset forms based on product types. Child product types inherit the layout and fields from the parent product type. To do this, go to Setup > Customization > Asset Management > Product Type.
Default product types in the IT Help Desk are as follows:
New Product Types:
All Assets
Computer
Virtual Host
Virtual Machine
Mobile
Cisco Router
Cisco Switch
Cisco Catos Switch
Existing product types are categorized based on their parent product type. Access Point, Printer, Router, and Switch are categorized under All Assets.
Server and Workstation are categorized under Computer.
Smartphone and Tablet are categorized under Mobile.
If a custom-created product type and a default product type have the same name, the custom-created product type will be renamed with the suffix "_ old". For example, 'Computer' will be renamed as 'Computer_old'.
Default product types cannot be deleted. You can only modify some information, such as the product type name, image, and description.
Toggle the list view between expanded and collapsed views using the Expand/Collapse Tree button. You can also use the arrow beside a product type to view its child.
Additional fields count for Assets is increased to 250.
View additional field metrics from product type templates. On a product type template, click Fields Left on the right pane of the Fields tab.
Introducing the All Assets list view, a consolidated view that lists all assets and components.
Card view is introduced for Assets.
Assets accordion displays product types in parent-child hierarchy.
Filter a product type or product in the All Assets list view by using the All Product Types or All Products drop-down, respectively.
You can now modify the product type in the New Asset form. This is applicable only if the asset is created from the All Assets list view.
The New Asset form is dynamically rendered based on the product type.
Illustration of New Asset Form with Product Type Server
Illustration of New Asset Form with Product Type Smartphone
Search assets using product types in global search.
You can now generate reports for assets including the fields from reference entities.
You can set filter conditions in the report configuration page using reference entity fields.
Support to generate reports for hardware such as Processor, Hard Disk, Logical Drives, etc., along with computer details.
While choosing a product type for import, export, or report generation, the product type list is displayed in the parent-child structure for enhanced usability.
