Associate a Service Request to Purchase Order

A Service Request can be associated with multiple Purchase Orders which are present in the application.

Associate PO to request:

• Click the Requests tab in the header pane. This opens the Request list view page.
• Click the subject link of the request for which you want to associate a PO. This opens the request details page.
• On the RHS panel click Attach under Associate Purchase Order, this opens a page listing all the PO's in the application.
• You can choose the PO to which you want to associate a Service Request and click the Associate button

The technician working on service requests that are associated with the PO's can be notified when a PO is Rejected/Canceled/Items Received/Partially received in the application. You can set up this notification under Setup >> Automation >> Notification Rules >> Purchase tab.