Microsoft Azure Integration

Azure integration is an additional authorization over Microsoft single sign-on. This integration allows you to import users' department and site details in addition to the basic information from the Azure directory.

Role Required: SDAdmin/OrgAdmin in ServiceDesk Plus Cloud and Global Administrator or Privileged Role Administrator in Microsoft Azure.

Enable Microsoft Azure Integration

To enable the Microsoft Azure integration, you must sign in to ServiceDesk Plus Cloud by using the Microsoft Sign-in option in the login page.

Go to Setup > Apps & Add-ons > Integrations.
Enable Microsoft Azure integration. This will take you to the Microsoft Azure login page. Enter your account credentials.
After you accept the Microsoft terms, you will be redirected to the ServiceDesk Plus Cloud Integrations page.
Azure integration will be enabled. Click Configure.
Select Import users' department and site details and click Save.

After the integration is enabled, SDAdmins can configure whether to import the users' department and site details at any given time.

Points to remember:

If the administrator who configured Azure integration leaves the organization, the user who revokes the administrator/global admin privileges for the former user will added as the integration owner.