Microsoft Entra ID Integration

Microsoft Entra ID (Azure) integration is an additional authorization over Microsoft single sign-on. This integration allows you to import users' department and site details in addition to the basic information from the Microsoft Entra ID (Azure) directory.

Role Required: SDAdmin/OrgAdmin in ServiceDesk Plus Cloud and Global Administrator or Privileged Role Administrator in Microsoft Entra ID (Azure).

Enable Microsoft Entra ID Integration

To enable the Microsoft Azure integration, you must sign in to ServiceDesk Plus Cloud by using the Microsoft Sign-in option in the login page.

Go to Setup > Apps & Add-ons > Integrations.
Enable Microsoft Entra ID integration. This will take you to the Microsoft Entra ID (Azure) login page. Enter your account credentials.
After you accept the Microsoft terms, you will be redirected to the ServiceDesk Plus Cloud Integrations page.
Microsoft Entra ID (Azure) integration will be enabled. Click Configure.
Select Import users' department and site details and click Save.

After the integration is enabled, SDAdmins can configure whether to import the users' department and site details at any given time.

Points to remember:

If the administrator who configured Microsoft Entra ID integration leaves the organization, the user who revokes the administrator/global admin privileges for the former user will added as the integration owner.