Change Workflow Execution

Change workflow defines how a change request is processed within an organization. Technicians can view the complete execution path of the workflow associated with the change request.

Click the Workflow button on the change details page or the Workflow icon on the list/template view to access the workflow execution. The Workflow icon color will change according to the workflow status.

: Indicates the change workflow is in progress.

: Indicates the change workflow is completed.

: Indicates that no change workflow is associated.

: Indicates that the change workflow is failed or stopped temporarily.

: Indicated that the change workflow is violated.

The various nodes and connectors configured in the workflow by the SDAdmin are listed in the workflow execution as the read-only view. To learn how to configure a workflow, refer to the change workflow editor page.

Role Required: Users with View Changes permission

On the workflow execution page, the workflow name is displayed on the page header along with an icon indicating the workflow execution status. The ID and title of the associated change request is displayed beneath it.

The current stage and status of the workflow is displayed on the top-right corner.

Workflow Execution Graph

• The current stage/status, node, and connector in execution are highlighted.
• The traversed path of the workflow is highlighted with a green line. 
• Virtual connectors (denoted by dash lines) highlight pathways that are not configured in the workflow but still executed if the change follows the path.
• Connectors that failed to execute are highlighted in red color.
• For pre-approved changes, the approval node created for CAB Evaluation Stage is appended as PRE APPOVED in the node title.

Technicians can perform the following actions on the workflow execution graph:

• Drag a node or connector to reposition them. You can also add vertexes if needed. The repositioned view will not be reflected in the workflow editor or for other users.

• Use the icon to locate the current node in execution.

• SDChangeManagers and users with Edit Changes permission can hover over a node and click the icon to view the node details.

• Hover over executed connectors to view:
  • Comments about the transition
  • User who initiated the transition
  • Time spent by the change request in the transition
  • Time spent waiting for the next transition (shown only for the current transition)

• Hover over a connector to view the source and target nodes.

• Click anywhere on the page to pan the graph on the screen.
• Use the zoom handle to view the graph in a large/small scaled view. The zoomed view can be reset anytime.

Workflow Execution Header

Technicians can perform the following actions from the workflow execution header.

• Use the  icon to copy the URL of the workflow. You can create URL widgets of the workflow execution graph.
• Click the  icon to view a log of all transitions performed on the workflow.
  • Error logs will be displayed in red.
  • Virtual and discarded execution logs will be styled differently.

• Click the icon on the header to export the workflow as PDF document.