Checklists allow you to add reminders or to-do lists for technicians who are working on or assigned a request. Currently, you can associate checklists from request templates or request details page.
Role Required: SDAdmins and HelpDeskConfig
SDAdmins can set up request closure rules based on checklists. Know more.
You can create checklists with multiple items and use the list to:
Document individual steps taken to resolve the request.
Ensure critical tasks are performed.
Record contextual information not captured in the request form.
Track decisions made during request resolution.