Closing a change
Requesters or Technicians with permission to close a change stage.
To close a Change:
From the changes list view page,
- Select your preferred changes.
- Click Close.
To close an individual change, click the actions icon
against the preferred change and choose Close.
Only users with approve permissions can close changes.
If status comment and closure rules are mandated for some of the changes, these values must be provided during the bulk closure of changes.
To reopen the Change
You can reopen a change from the closed state to open state. To do this,
- Click the subject link of the change on the Changes list view page. This opens the Change Details page.
- Now you will see the tasks that can be performed on the change at the top of the page
- Click the Edit button. This opens the form in an editable format.
- Change the Stage field from close to submission and the Status field from completed to requested.
- Save the changes made.
When a change is opened from the closed state, you should change the created time, scheduled start time, and end time of the change. When the request is finally closed, the completed time will be automatically updated.
To view the closed Changes:
- From the Changes List View page, select closed changes from the filter drop-down menu. This lists all the closed changes.
- To view the closed changes that were assigned to you, select My Closed Changes.