Configuring Closure Code

Closure code indicates the reason for closing requests (service and incident requests) as request completion successful, failed, canceled, postponed, etc. Technicians can specify the closure code when closing requests to help other technicians involved in a request to comprehend why the request is closed.

Adding a Closure Code

1. Go to Setup>> Customization >> Helpdesk.
2. Under Closure Code, the default closure codes will be displayed. You can edit/delete them. 

3. Click New Closure Code.
4. Enter a unique name and description, then click Save. 

Edit/Delete Closure Codes

On the list view page, clickbeside the closure codes to do the respective actions.