ServiceDesk Plus Cloud integrates with Zoho Survey, a survey building application that allows users to create survey templates and evaluate the responses in real-time. Zoho Survey enhances the usability of surveys in a help desk and allows users to create multiple survey templates and question types.
Integration with Zoho Survey allows survey creation, update, and deletion only from Zoho Survey. ServiceDesk Plus Cloud can only schedule and trigger surveys. You can disable the integration anytime.
To set up the Zoho Survey integration, go to Setup > Apps & Add-ons > Zoho Survey. After you set up the integration, you can configure the survey settings under Setup > User Survey > Survey Settings.
Role Required: SDAdmin
Note that all requesters with a valid email ID can access and take the surveys. Only the SDAdmin can create and enable the survey within the application.
Zoho Survey Management within ServiceDesk Plus Cloud involves the following steps: