Configuring Departments
There can be various departments in an organization which can be situated in different sites and, each of these departments has a group of employees in them. In ServiceDesk Plus Cloud, you can add, edit, or delete the various departments of your organization. These departments are essential while adding requesters and technicians since each requester or technician will be associated with a particular department of the organization. To open the department configurations,
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Click Setup
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>> ServiceDesk Configurations >> Departments. This displays the available list of departments. You can add, edit, or delete departments.
Add Department
To add a department for an organization in a site,
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Select the site for which you want to add the department using the Filter by Site dropdown. By default, the department gets added under Base Site.
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Click New Department. This opens the New Department form.
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Enter the Department Name in the text field. This is a mandatory field.
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Provide a brief Description of the department in the text field provided.
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You can also choose to add a Department Head who can approve Service Requests.
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Click Assign Role to add organization role to the department and to assign a user to the role. Click
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to associate more organization roles. -
Click Save. At any point, if you do not wish to add the department and would like to get back to the department list from the add department form, click Cancel.
Edit Department
To edit an existing department,
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Select the site for which you want to edit the department from the Filter by Site dropdown. This lists out the available departments corresponding to the site.
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Click
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beside the Department Name that you wish to edit. This opens the Edit Department form. -
Modify the department name, description, and the organization role association. You can also remove an existing Department Head and add a new one.
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Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.
Delete Departments
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Select the site for which you want to delete the department from the Filter by Site dropdown.
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Enable the checkbox beside the department name which you wish to delete from the department list page. Click the Delete button. A confirmation dialog appears.
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Click OK to proceed with the deletion. If you do not want to delete the department, then click Cancel.