Configuring Impact
The impact is a measure of the business criticality of an Incident or a Problem. The impact is often measured by the number of people or systems affected. By default, you have four Impact details listed in the list view.
To add a new Impact,
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Go to Setup
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>> Customization >> HelpDesk. -
Under Impact, click New Impact. This opens the New Impact details page.
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Provide the Name and Description of the impact.
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Click Save.