Configuring Regions
Organizations can have various branches to handle various specialized activities. Such branches can be located in different regions and data from each of these branches need to be maintained in the same place. You can configure the various locations of your branches in ServiceDesk Plus Cloud.
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>> Servicedesk Configurations >> Regions.
Adding a new region
Click New Region and fill out the following fields.
| Field name | Explanation |
| Region Name | Specify a unique name to the region. |
| Description | Specify the company operations that occur in the region. |
| Assign Role | Select this button to add the organization role to the region and to assign a user to the role. Click the Add icon to associate more organization roles. |
Click Save.
Sample screenshot:
Use Edit/Delete icons beside the regions to do the respective actions.
When editing a region, you can modify the associated role as well as the user assigned to the role.
When you delete a region, sites corresponding to the region along with the attributes such as groups, SLAs, business rules, holidays and more will be deleted as well.