Unavailability Types

Unavailability types refer to different reasons why a technician is unavailable, such as sick leave, on-duty, and so on. You will need to choose an unavailability type while marking unavailability for technicians in Scheduler. 

In ServiceDesk Plus Cloud, the unavailability types are broadly classified into two categories: 

• Leave: Include the technician's unavailability for long periods like casual leave, comp-off, sick leave, and so on.
• Non-leave: Include the technician's unavailability for short periods like meal break, meetings, etc. 

You can include the unavailability types as per your organization's policy as categories and assign unique color codes for each of them in the Setup.

 Configuring Unavailability Types 

• Go to Setup > Instance Configurations > Unavailability Types. 
• Click + New Unavailability Type. 

• In the New Unavailability Type form, enter the following details: (* Mandatory)
  • Name *: Name the unavailability type.
  • Description: Briefly describe the unavailability type.
  • Color *: Choose a color code for the unavailability type from the color palette.
  • Category *: Choose the category.
  • Click Save.

 

Editing Unavailability Types   

• Go to Setup > Instance Configurations > Unavailability Types. 
• In the Unavailability Types list view, click the gear icon  beside the unavailability type you want to edit.
• Edit the required details.
• Click Save.   

 Deleting Unavailability Type 

• Go to Setup > Instance Configurations > Unavailability Types. 
• In the Unavailability Types list view, click the gear icon  beside the unavailability type you want to delete.
• Click OK to delete.   

 Viewing Unavailability Types 

Unavailability types are displayed in Scheduler and Technician Availability Chart according to their color codes in Setup, as shown: 

On the Scheduler, Leave and Non-leave categories are marked in pink and yellow, respectively, while subcategories are highlighted with a colored line per the color codes.

Hover over the Leave and Non-Leave legend below the Scheduler to view the color codes for different unavailability types.