Connections

Connections is a simple authentication mechanism to connect your ServiceDesk Plus Cloud account with external applications. You can use Connections inside custom functions to invoke any third-party applications' REST APIs. 

Benefits of using Connections

• Connections is a secure authentication mechanism that prevents the exposure of a user's authentication token to other users in the application. 

• Connections handles the dynamic token generation (refresh tokens) required for OAuth, enabling custom functions to invoke the REST APIs of all OAuth applications. 

• With Connections, you can easily invoke REST APIs of external applications; you need only insert a name in the custom functions.

ServiceDesk Plus Cloud is integrated with external applications such as Jira, Outlook, Azure, and SCCM. To integrate with other thrid-party applications, you can use Connections. 

You can set up Connections with default and custom services. 

• Setting up connection with default services

• Setting up connection with custom services