Copy Change

Copy change option reduces the need to create templates for occasional changes. Let us take an example of updating firewall exceptions. Since this is not a frequent change, creating a template might be unnecessary. Using the copy change option, you can easily create a new change request by making necessary modifications to the copied change.

Also, you can use this option to re-raise failed/canceled changes. Consider the example of a change request raised to upgrade the web server of an organization. The change request is canceled by the change approver due to an external issue. After resolving the issue, you can invoke the copy change option to recreate the change request with the same set of change details.

Role Required: Technician with permission to create a change

You can choose the change fields to be copied. Refer this table to know about which fields can/cannot be copied.

To copy a change,

Go to the Changes tab.
Click a change to open the change details page.
Click Actions > Copy Change.

If you do not want to copy a change property from a particular stage, then uncheck the option.

You cannot uncheck the Change Fields option as it is the minimal requirement to copy a change.

For the CAB Evaluation stage, you cannot select the CAB Members checkbox if any workflow is associated.

Click Next.
On the displayed page, modify the necessary details in the submission stage.
Click Copy.

The change is now copied. The details page of the copied change will be displayed.

Change History

Copying a change will reflect in the change history as in the following screenshot.

Copyable fields

The following table displays which of the change properties can/cannot be copied when copying a change.

Stages	Fields that can be copied	Fields that cannot be copied
Submission	Title Description Change Type Priority Urgency Impact Risk Category Sub Category Item Site Group Assets Involved Services Affected Workflow Template Reason for change Change Manager Change Owner Change Requester Attachments with comments Additional fields (including Date Fields) Emergency Tasks Approval status (for pre-approved change types)	Retrospective Created by Created/Completed time Scheduled start/end time Approvals
Planning	Impact (With attachments and comments) Rollout plan(With attachments and comments) Backout plan(With attachments and comments) Checklist (With attachments and comments) Downtime (Description only) Tasks	Task schedule and its worklogs Downtime (Start Time and End Time ) Requests Caused by Change Requests that Initiated Change Problems Impact details Rollout plan Backout plan Checklist's - Updated by/Updated on Approvals Release Schedule (both Scheduled Start and Scheduled End)
CAB Evaluation	CAB members (When no workflow is associated) Tasks	Task schedule and its worklogs Approval content Status Sent time Action time
Implementation	Tasks	Task schedule and its worklogs Work logs Work logs of tasks Associated Projects Approvals
UAT	Tasks UAT Description Test Plan(Attachments)	Task schedule and its worklogs UAT issue attachments UAT Schedule (Scheduled Start/End and Actual Start/End)
Release	Description Tasks	Task schedule and its worklogs Release Issues(field of type of attachment) Updated by/ Updated On
Review	Review Description Attachments Tasks	Task schedule and its worklogs Next Review On Updated by/ Updated On
Close	Tasks	Task Schedule and its worklogsClose Descripiton Closure Code Task schedule and its worklogs Updated by/ Updated On