Notifications

Custom notifications can be configured to send alerts to users via automation rules. These notifications are sent in addition to Notification Rules.

Supported Modules

Role Required

Requests

SDAdmin (for all sites), SDSiteAdmin/HelpDeskConfig (only for associated sites)

Problems, Changes, Projects, Releases, Solutions, Purchase, Contracts, Custom Modules

SDAdmin

Assets

SDAdmin, AssetConfig

CMDB

SDAdmin, SDCMDBAdmin

 

Request custom notifications can be sent to requesters or email CC users. 

 

After choosing your preferred module, click New Notification. Fill out the necessary information as described in the below:

Field

Description

Notification Name*

Provide a unique name for the custom notification.

Description

Describe the notification usage.

Mode
  • For Requests and Problems: Choose to send notifications via SMS or Email.
  • For other modules: Only email notifications are supported.

Applies to/

Applies to product type/

Applies to configuration item

Choose the appropriate sub-entity in the respective module.

 This setting is not applicable for release and problem notifications. 

Notify*

Select your preferred recipients by role or email address as supported in the selected module.

Subject*

Add a subject for the notification.

Message*

Compose the notification message.

* mandatory fields

Use $ symbol to add context-specific content in the subject and message. 

 

 

Manage Notifications

After notifications are created, they are listed on the list view page where you can perform the following actions: