Overview

Custom widgets bring external services inside ServiceDesk Plus Cloud and extend the capabilities of your application. Widgets are embeddable UI components that you can create on your own by using JS Software Development Kit. Custom widgets allow you to access third-party applications and web pages from within ServiceDesk Plus Cloud.

You can configure custom widgets to be accessible from the following location:

• Dashboards

• Web Tab

• Asset Custom Menu, Asset Details - Right Panel, Asset Details - Tab

• Change Custom Menu, Change Details - Right Panel, Change Details - Tab, Change Details - Stage Subtab, Change Form - Right Panel

• Problem Custom Menu, Problem Details - Right Panel, Problem Details - Tab, Problem Form - Right Panel

• Request Custom Menu, Request Details - Right Panel, Request Details - Tab, Request Form - Right Panel

• Release Custom Menu, Release Details - Right Panel, Release Details - Tab, Release Details - Stage Subtab, Release Form - Right Panel

• CMDB Custom Menu, CI Details - Right Panel, and CI Details - Tab

• Configuration Widgets under Setup.

This guide explains the process of developing and adding custom widgets to ServiceDesk Plus in the following steps:

• Develop Custom Widget Package
• Custom Widget Specifications
• Validate and Pack Widget
• Add Custom Widget to ServiceDesk Plus Cloud
• Update Custom Widget
• Custom Widgets List View
• JS Software Development Kit (SDK)