Import Data

ServiceDesk Plus Cloud allows you to bulk import various types of records from your existing database or other applications. Bulk import is supported for the following types of records.

Module	Supported Record Types
Records that can be imported globally for multiple modules	Attachments can be imported globally for Requests, Solutions, Changes, Tasks, and Conversations. You can mention the module name in the CSV file to map the attachment to the respective module. Worklogs are supported globally for all modules. You can mention the module name in the CSV file to map the worklog to the respective module. Click here to know more. Conversations can be imported globally for Requests and Changes.
Solutions	Solution articles and attachments
Purchase Order	Purchase order related data.
Contracts	Contracts related data
Vendor	Vendor and vendor-associated products.
Custom Modules	Any type of data can be mapped into the Custom module fields, except for attachments/inline images.
Admin	Users, Regions, Sites, Departments, Groups, Category.
General	Tasks, Tasks Comments
Requests	Request data including request details, conversations, attachments, tasks, and task attachments.
Problems	Problem data and associated tasks
Changes	Change data including change details, workflow information, attachments, tasks, and task attachments in all change stages.
Releases	Release data including release details, conversations, notifications, attachments, tasks, and task attachments in all release stages.
Projects	Project data including project details, project members, project comments, milestones, milestone comments, tasks, task comments.
CMDB	Configuration items and CI relationships
Maintenance	Request Maintenances and Change Maintenances
Asset Type	Workstations, mobile devices, assets (other than workstations), components, Consumable Stocks, Consumable Allocations, and software licenses.

Organization roles can now be updated for users, sites, regions, departments, and groups during import using email addresses.

If the associated site details are not mentioned in the import file, department and group will be imported with the default site association.

If the site name is not mentioned while importing sites, the data will be imported to the default site if valid data for organizational role is present.

While importing Cost Center, if the site details mentioned in the import file are not available in the instance, the department will be imported to the default site.