Defining Survey
You can define your own survey by adding your own questions and satisfaction levels that will suit the needs of your organization and users.
To define your survey, go to Setup.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMjUxNC9ja2ZpbmRlci9pbWFnZXMvU2NyZWVuJTIwU2hvdCUyMDIwMjAtMDItMjElMjBhdCUyMDExXzMwXzIwJTIwQU0oODApLnBuZyIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTc2NTc2NDkxOH19fV19&Signature=PUIpgI8pyMPuC4L43y9CY8IotpMUuTvjz8nA6OvrdANaeg8kFo-UEiBiWImQtTtzATEgBsv1Je8VMH6wTXjwVjapret4NJOqVbz6cY83lXST3cmr4HadzG6Iz-JMFAcGHoKcKs22IsM~TcWAE8jy8M-BZAOFo6oEiSyj~c3fK~UnbeV-YI0p~aLkXxvARd4Z~3mA74dsWbUZvbcdoRSMmt~aQsdfyx0nzFNeGInhwu5pRXH8YUrhsqGORoogsIj0C9buxIsXIqJzCJdf39fMaLEyt0o6X0hdFlvVFYNhnDv-4a-1eyugLEs4UispsTIJnzVRgj-88gFo3vd6XiIzaA__&Key-Pair-Id=K2TK3EG287XSFC)
>> User Survey >> Define Survey. Here you can add, edit, or delete your survey questions and satisfaction levels.
Add Survey Questions
To add a survey questions
-
Click Add Question.
-
In the Question pop-up window, type your question in the text area provided.
-
Click Save. The question will get added in the Define Survey Questions tab.
You can add any number of questions to the survey by following the above steps. As you keep adding questions it will get appended at the end of the list of questions. You can change the order of the questions by clicking the Move Up and Move Down link that is available beside each question.
Edit a Survey Question
To edit the survey question
-
Click
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMjUxNC9ja2ZpbmRlci9pbWFnZXMvU2NyZWVuJTIwU2hvdCUyMDIwMjAtMDItMTQlMjBhdCUyMDJfMDZfNDglMjBQTSgyOSkucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzY1NzY0OTE4fX19XX0_&Signature=ZMTfNmWIVN14BXxBjCvI8FBDkvw0-arcDOINbwIv1VVvS2nyp2VaV9rVstabTYm2MNPIRuKtANrp80KteSVG0NU0BG3W2sQRK35VT8DIhymH0Uy4zvr~1BPT6BKKKtbUqePw66pzZ~IqQn0nH2NjvIpxsYAtmZP-PX2UutgWALTQ7w9O9WhOs2nVsvwhOAM7ZIA6VvZlcB0slZKtEsFILmpFU9iAZmNLrOggS-A54nzzhfMHrNOv3YaH5ExvhqL9AeCgZdZQ3XpwHviwQ~tR7udZDBUc8wC1lFr2nGwk9cmtDp7o0LUsQ6YYX6eQyp9wg0HLDLTlxmYUGEWABLSDJQ__&Key-Pair-Id=K2TK3EG287XSFC)
beside the question that you wish to edit. -
In the displayed Question pop-up window, edit the question displayed in the text area.
-
Click Save. The Define Survey page is refreshed to display the modifications made.
Delete a Survey Question
-
Click
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMjUxNC9ja2ZpbmRlci9pbWFnZXMvU2NyZWVuJTIwU2hvdCUyMDIwMjAtMDMtMTAlMjBhdCUyMDlfMDBfNDclMjBQTSgxMSkucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzY1NzY0OTE4fX19XX0_&Signature=rF5Cfbf8hRlkYQeNvfR5GL0E6VobAk-EReFoK8-US78F2Ik0Yr1uVrx45zj6YNHSDgrgpXQ6bW4jOn3rzYUSbWr0ofeKrqiZR8jKPac~0p5Z0Zj8G5Pfa0P6ZuD8xfU3POqtbFGIXTpHqnvfKq29qiPoxvj-8ND4GmKBWpxXIC1y3gki5Uo6X32sdBzD6KPDx~MQ11UZcHui5zO9nnyXDSovlxeL-OSdo5-mcfo270b4H3rRzK7gLeyDLT3bRgnYgE~ilAyAnA0SY9DHKW75S-J~HxBBispVdm0j8mHMRUTBc3gjTaNFz1kMiPVh4nzaDrMEmc5DO8gJH8rOpsZMRQ__&Key-Pair-Id=K2TK3EG287XSFC)
beside the question that you wish to delete. A confirmation dialog pops up. -
Click Yes to delete the question.
If you delete a question from a survey, then it will have an impact on the survey results that have been collected previously.
Add Satisfaction Levels
To add satisfaction levels that will be displayed as choices for each of the survey questions
-
Click the Satisfaction Levels tab in the Define Survey page.
-
Click Add Level.
-
In the satisfaction level pop-up window, enter the satisfaction level in the text area provided.
-
Click Save. The satisfaction level is added and the Define Survey page is refreshed to display the added satisfaction level.
You can add any number of satisfaction level to the survey by following the above steps. As you keep adding the levels it will get appended at the end of the list of already added levels. You can change the order of the same by clicking the Move Up and Move Down link that is available beside each question. Satisfaction levels scale from bad to good, Good at the bottom and Bad at the top. Moving up or down changes the satisfaction levels.
Edit a Satisfaction Level
To edit a Satisfaction level
-
Click
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMjUxNC9ja2ZpbmRlci9pbWFnZXMvU2NyZWVuJTIwU2hvdCUyMDIwMjAtMDItMTQlMjBhdCUyMDJfMDZfNDglMjBQTSgzMCkucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzY1NzY0OTE4fX19XX0_&Signature=cS~aKycKJ8kXu1yv2irGUJtypCVaf2W~itmQtduSlv9iQHviS6DdOZQVZmaPaAqs9aApXU71dRg9a0zgBEKc8058HySFSUrAl5Zzw3fraDNN~vsFK2XkDkoTQCz563Yt4jQJFFSGOgo6QZ6a3f9xowgb8shUSVqEpRXr-9xWw-5xDTz2MqffwgxEp01e~k1MYuCExbZ8b9WK34bZBO0I5XPXg2dbPcaRC14zk8Xt3JTGVwuhoLBmFxM3rkqSDP003agfEg6o4wo~9t3lDzYAUvZK~60aj8nrdJua-~A8RP~8rGCuHUaPUznDjM1jRwlH4z9KE0r~mwO330XOdOIQ8w__&Key-Pair-Id=K2TK3EG287XSFC)
beside the satisfaction level that you wish to edit. -
In the displayed pop-up window, edit the satisfaction level displayed in the text area.
-
Click Save. The Define Survey page is refreshed to display the modifications made.
Delete a Satisfaction Level
-
Click
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMjUxNC9ja2ZpbmRlci9pbWFnZXMvU2NyZWVuJTIwU2hvdCUyMDIwMjAtMDMtMTAlMjBhdCUyMDlfMDBfNDclMjBQTSgxMikucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzY1NzY0OTE4fX19XX0_&Signature=V6q~szoy4VipdABxJOxVYvZmbaFxPBIxGoRgHYwkmXgOUjqAQiwQY2wNn~MtiFHtqydcq~7RwaaYBZFok40vEjN9jWxRz6KC5AnDFEbl4SksaHLvY7JJTO4OeB1GsVTyvHfNd0j8Idan6AdHqrDZ5TMLWAPaJOac7y7SBWryIagvH1AQzo3eJBCDife3IEdFrCJg1KhCVQCBwd7I7m9BekjqMPlhp8VtqnxmPPQjTL5NxqToTgRfC-zAk9P6GHKAOHMXSqShtou9Ann2HCENHDFLNnnQVoER5HmNE9JMJ37PSiDg02JTdF8xJT~tn5CNq4Rf1J6~m0exQd5trqUerw__&Key-Pair-Id=K2TK3EG287XSFC)
beside the satisfaction level that you wish to delete. A confirmation dialog pops up. -
Click Yes to delete the satisfaction level.
If you delete a satisfaction level from a survey or change its order, then it will have an impact on the survey results that have been collected previously.
Survey Translation
Admins can translate survey questions in a language of their choice to be sent to the requesters. The following 14 languages: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Traditional Chinese. The Survey Translation tab is where surveys in different languages are configured.
Add New Translation
To add a new translation,
-
In the Define Survey page, go to Survey Translation tab.
-
Click New Translation. The New Translation form appears.
-
Select the Survey Language from the drop-down list. The languages for which a translation is added does not appear again in the Survey Language drop-down list.
-
Enter the Survey Questions in the selected language.
-
Similarly, specify the Satisfactory Levels and Messages in the respective fields.
-
Click Save to save the new translation in the list view. By default, while adding a new translation the language is enabled. To disable the language, select the check box beside the language to be disabled and click Disable.
The survey form for the requester consists of Display Language dropdown listing all the enabled languages configured under Survey Translate tab. Select the language to view the survey.
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMjUxNC9ja2ZpbmRlci9pbWFnZXMvU2NyZWVuJTIwU2hvdCUyMDIwMjAtMDQtMTQlMjBhdCUyMDlfMDVfNTglMjBBTSgxKS5wbmciLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE3NjU3NjQ5MTh9fX1dfQ__&Signature=NChC~zQBLKZPJAK8MiWbqLtycqthd98JUUdR8orV-GVk1e6c5-2lNCVGfYtzMl2vsafhdrybORk9pqf-A1YtfAyU0chqrnRcvbDMythBF5VYIF8P47GmHRTkEhMJMQyxh68BDm1k5QEPWki--EnlRTfDolFgx8S7aUHSdU32SEHiZoAOgjKgMuPvh4jJw88H7k8niBpRMJDsagP0o3~Fe7lNg~~JqQS3aEU0xm8OipbY7Wa4G0rnSdQrbhAfQ33vlbeRkNq0pOcXuBttgKqSRPQ0oRBMPd9vmk1Sdk5qYTk7yEDZHRozZunMMgV86k6XUJpSqY2W8cY91BMKy9GIGA__&Key-Pair-Id=K2TK3EG287XSFC)
Edit a Translation
To edit a translation,
-
Click
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy84NjYvMjUxNC9ja2ZpbmRlci9pbWFnZXMvU2NyZWVuJTIwU2hvdCUyMDIwMjAtMDItMTQlMjBhdCUyMDJfMDZfNDglMjBQTSgzMSkucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzY1NzY0OTE4fX19XX0_&Signature=pAUPlISs6T72WZHP4J3PuFyVzw5Wja2w9rorKhE1lDz0XJxVFvOMQdxeI53hh3ZuF60mqvtNUl~JnBe6DFX8HvZH9y8v69nVS6Xxg2KmuK7OPzZIPQU-bx1tGJd1s-876JIrUhzkN2frERhOvy--GDLdASfNGz9dkZ~MH-qdZUI7xhr7axazkFe6shnf2pbZi5a0wakR1j7v79IsXPfVYGr2-M9tDbrBJbE6F-nXChFIyF58K0vGZgPjgsW6llQFPTns0lTQq9N3Vzm~DcJ4ufyvKc9zWGhXUZjhrYjQhSiEQUrXJWNqQbuNzJeATISF1mJ423-6qh~cDyXLHW9zNg__&Key-Pair-Id=K2TK3EG287XSFC)
beside the language you wish to edit. The New Translation form appears -
The Survey Language is in non-editable text. Modify the details in Survey Question, Satisfactory Levels and Messages.
-
Click Update to save the changes.
Delete a translation
-
In the Translation Language page, select the check box beside the language you wish to delete.
-
Click Delete. A confirmation box appears. Click Yes to continue. The translated language is deleted from the list.