Downtime Types

Downtime refers to a period of outage or unavailability of a system or service. The SDAdmin can predefine downtime types, which will later be used to classify the probable downtimes specified in records.

The application comes with default downtime types, which you can rename per your organization requirements. You can also add new downtime types.

A maximum of 50 downtime types, inclusive of default ones is supported.

The following table describes in detail each default downtime type:

Downtime Type	Explanation
Degraded Performance	Reduced service quality during deployment
Partial Availability	Service only partially available
Minor Impact	Downtimes that do not impact the business
Full Shutdown	Service stops operating

Adding a Downtime Type

Go to Setup >> Customization >> Help Desk >> Downtime Type.
Click New Downtime Type.
Provide a Name and Description to the downtime type.
Click Save.

Downtime Type Home Page Actions

Click next to a downtime type to edit or delete the downtime type.