Editing and Deleting Category
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Go to Setup
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>> Customization >> HelpDesk. This opens the Category list view.
Editing Category
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Click
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>> Edit Category beside the category name. This opens the edit category form. -
Edit the details and click Save.
Editing Sub-Category
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Click the title of the category in the category list page. This opens the sub-category details page.
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Click
>> Edit Sub Category beside the sub category name. This opens the edit sub category form. -
Edit the details and click Save.
Editing Item
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Click the title of the sub-category to open the item details page.
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Click
>> Edit Item beside the item name. This opens the edit item form. -
Edit the details and click Save.
Delete Category
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Click
>> Delete Category beside the category name. A confirmation window pops up. -
Click Yes to proceed.
Delete Sub-Category
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Click the title of the category in the category list page. This opens the sub-category details page.
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Click
>> Delete Sub Category beside the sub category name. A confirmation window pops up. -
Click Yes to proceed.
Delete Item
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Click the title of the sub-category to open the item details page.
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Click
>> Delete Category beside the category name. A confirmation window pops up. -
Click Yes to proceed.