Email the technician
- Click the Requests tab in the header pane. This opens the Request List View page.
- Click the subject link of the request. This opens the Request Details page.
- On the request details page, go to Actions >> Email the Technician. This opens the Email to technician form
- Enter the email ID in the To field. This is a mandatory field.
- To send the email to more than one person, enter the additional email IDs in the CC field with a comma as separator.
- Edit the Subject and Description of the email.
- Click attach a file
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icon to add files as attachments to the mail.
- Click Send.
- You can also Save the mail as a draft copy for later use.
- A technician can be notified when a new request is assigned or an already existing request is reassigned to him/her.