ManageEngine ServiceDesk Plus Cloud has email options for the technicians to communicate to the users. Say, technicians, communicate to the users for any event occurred or to get any information from users.
To email users,
Go to Assets. Click Software >> Scanned Software on the left panel. The available license agreements will be listed.
From the software list view page, click the software name to open the software details page.
Click Actions >> Email users option to open the Email Users page.
Specify the To email address in the given field.
Specify the Subject and Description of the email in the respective fields. By default, you have subject and description provided for the email.
Click Send email to send the email to the user.