Exporting Data

You can export the following data from the application in the CSV or XLSX format:

• Users

• Requests

• Problems

• Changes

• Releases

• Purchase Order

• Solutions

• Attachments

• Category

• Contract

• Vendor

• Assets - Workstation, assets, components, consumable quantity details, and consumable allocation details.

• Conversations in requests, problems, changes, and releases.

To export data

• Go to Setup > Data Administration > Export Data.

• Click the Export data from module.
  
  

• Choose an appropriate module.

• Select a data range to export module entities processed within the selected date range. When you select a date range for Requests and Solutions modules, the system exports the module entities updated within that date range. Similarly, when you select a date range for Users, Conversation, Change, Release, Contract, and Purchase Order modules, the system exports module entities created within that date range.
  
  

• Choose a file type to export the data and click Export. Available options include: CSV and XLSX.

• Once the export is complete, you will get a confirmation popup. You can download the exported file from the export data list view page.

After you choose a module, the files will be scheduled for export. Files that are more than 500 MB in size will be split into multiple zip files of 500 MB each before export. After the files are exported, the file status will be changed to Finished.