On this page, you can learn about various features and functionalities to familiarize yourself with the app.
You can log in to the ServiceDesk Plus Cloud app by providing the application URL, email address, and password. If login is successful, you will be directed to the home page of your default instance.
The home page is the default landing page after login. On this page, you can switch between instances, view notifications, customize the home page, search through instances, create requests, access Zia, and view request summary, approval summary, announcements, and solutions.
Select the widgets that should be displayed on the home page. Using simple drag and drop actions, you can reorder the widgets as required.
Tap Edit 
on the top of the screen.
On the Edit Quick Actions screen, tap 
to add the widget to the home page.
To remove the existing widget, tap 
> Delete.
After choosing the widgets, use 
to organize.
Hold-and-drag 
across a widget to move it to the required location.
Finally, tap 
.
Based on your admin configuration, you might have access to other help desk instances either as a technician or as a requester. To switch between instances, tap the instance name on the top-left on your home page and choose your preferred instance from the list.
Set your help desk instance as default by tapping Favorite 
.
Access all push notifications by tapping Notifications 
on the top-right of the screen.
Unread notifications are indicated using a small blue-colored dot.
To mark all notifications as read, tap 
on the top of the screen.
On the home screen, you have 3 predefined filters: My Pending Requests, My Pending Approvals, and My Pending Tasks.
Tap on the filter to access the corresponding module requests.
Displays announcements from your organization.
To view details, tap the announcement.
The Attachments
icon displays the attachment count.
Displays performance metrics and the count of the following:
Requests pending for the logged-in technician
All pending requests
All requests
Requests due on the current date
Tap a label to view the corresponding request list view with the filter applied. For example, if you tap My Pending Requests, you will be redirected to the request list view with My Pending Requests filter applied to it.
Displays the count of pending approvals across modules for the logged-in technician. Currently, pending approvals for Request, Change, and Release are displayed.
Tap a label to navigate to the corresponding approval list view. For example, if you tap Request Approvals, you will be redirected to the approval list view with My Pending Request Approvals filter applied to it.
You can search for request templates, solutions, and announcements across all instances from the home page. To do this, enter your preferred keyword in the search box.
To limit searches to specific instances, tap Filter 
and select or deselect instances as required.
Tap on a solution to view its details. Based on your permission, you can perform actions on the solution details screen.
To create requests from the home page,
Tap Add Request.
Select a template: Incident or Service Category.
Fill out the Add Request form.
Tap 
.
Zia is an AI-powered assistant that allows you to perform several actions and tasks using voice commands or text-based conversations.
To initiate a chat,
Go to Home and tap Chat on the Zia widget.
To perform an action, type keywords in the message box and tap Send 
. Alternatively, you can use pre-defined keywords by tapping Help 
on the bottom-left and choose your preferred command.
To drop the ongoing conversation, send Stop message.
To use voice assistant,
Go to Home and tap Voice on the Zia widget.
Speak out some keywords to perform an action. Alternatively, you can use pre-defined keywords from the Help 
menu.
.
.
