Additional Fields - Count Limit

The following table provides the maximum number of additional fields that you can add under each module:
 

 

Modules

Additional Field Count

 

Total

String (Single-line, Multi-line, Pick List, Multi-Select, Radio Button, Checkbox, Email, Phone, and Web URL)

Long (Numeric, Auto-Number)

Date/Time

Boolean (Decision Box)

Double (Decimal, Percent, Currency)

Lookup Field

Multi-Lookup Fields

Cost

Date
Request * 250 75 75 25 50 10 10 - 10 250**
Requester 30 10 10 - - - - - - 50
Technician 30 10 10 - - - - - - 50
Problem 100 17 17 6 10 10 - - - 160
Change 150 35 35 10 10 10 - - - 160
Project 50 15 15 10 15 5 - - - 110
Task 50 15 15 10 15 - - - 5 110
Release 100 17 17 6 10 10 - - - 160
Solution 25 9 11 6 10 - - - - 61
Workstation 32 4 4 4 8 - - - - 52
Asset 55 10 15 5 10 5 - - - 100
CMDB 840 240 120 60 180 60 60 - - 1560
License 24 4 4 - - - - 4 - 36
Agreement 24 4 4 - - - - 4 - 36
Purchase 100 17 17 6 10 10 - 4 - 164
Contract 100 17 17 6 10 10 - - - 160
Custom Modules 840 240 120 60 180 60 60 - - 1560
                     

Note: ** You can add up to 250 additional fields for the Requests module, including all field types.
For Free Users

Modules String (Single-line, Multi-line, Pick List, Multi-Select, Radio Button, Checkbox, Email, Phone, and Web URL) Long (Numeric, Auto-Number) Date/Time Date Boolean (Decision Box) Double (Decimal, Percent, Currency) Lookup Field Multi-Lookup Fields

Cost

 Total
Requests 50 50 50 10 25 50 10 10   50
Solutions 25 9 11   6 10       50
Technician 30 10 10             50
User (Requester) 30 10 10             50

 

Character/Numeral Limit

Additional Fields

 
Additional field values are size-restricted as explained below:

 
Field Type Character/Numeral Limit
Single-line 250
Multi-line 5000

Pick List, Multi-Select, Checkbox, Radio Button (options)

200
Numeric, Decimal 15
Date/Time, Date Automated/Selected from the Calendar
Email 50
Phone 30
Web URL 250
Multi-Lookup (Options) 25

System Fields

The following table explains the size restriction of specific system fields across modules.

Module Fields Character Limit
Requests, Problems, Changes, and

Release		 Subject 250
Description Unlimited
Solutions Subject 5000
Contracts Subject 100
  Description Unlimited
Admin > Requesters/Technicians Subject 150
  Description 250
General Fields Status 100
  Category 100