Provide secure access to the data exported from ServiceDesk Plus Cloud by embedding them inside a password protected zip file. Password-protected files help you safeguard your users' personal data per the privacy regulations in place. The password protection applies to the following data exported from the system:
Individual module data exported under Setup >> Data Administration >> Data Export.
Reports exported or scheduled in emails.
Data exported from list views.
The SDAdmin can configure a common password to be used by all users and non-users, and technicians can configure their login-specific passwords.
To enable password protection of all your organization files, you must be assigned the SDADmin role in ServiceDesk Plus Cloud.
Go to Setup >> Users & Permissions >> Privacy Settings.
Under File Protection Password, select the Enable File Protection Password checkbox.
Specify a strong password under Instance Password. This password will apply to files sent to technicians without login-specific passwords, requesters, and non-users. It is strongly recommended that you use a password sharing tool to securely share this password with the recipients of the exported zip files.
Click Save.
Learn how technicians can configure login-specific passwords to open files shared with them.