Domain verification in ServiceDesk Plus Cloud

1. Log in to ServiceDesk Plus Cloud.
2. Go to ESM Directory > Verified Domains page.
3. Add your organization domain and verify it. The domain you need to add is your organization's email address domain. For e.g., if your organization uses "...@example.com" in the email address, then you need to add and verify "example.com".

Configure Google Apps as a SAML Identity Provider

1. Log in to admin.google.com.
2. On the Home page, click on "Apps".
3. Go to SAML Apps.
4. Click the New App ("+") button.
5. Click "Setup my own Custom App".
6. Copy the SSO URL and Download the certificate.
7. Save the certificate with a ".cer" extension.
8. Provide other information as provided in the screenshots below.

9. In the Service Provider Details page, input the ACS URL: Sample ACS URL: https://accounts.zoho.com/signin/samlsp/<ORG ID>
   
   Account URL varies according to the datacenter. Refer to the following table.

   Data Center	Domain
   India	accounts.zoho.in
   US	accounts.zoho.com
   EU	accounts.zoho.eu
   Australia	accounts.zoho.com.au
   China	accounts.zoho.com.cn
   Japan	accounts.zoho.jp
   UK	accounts.zoho.uk
   Canada	accounts.zohocloud.ca

    

10. Login to ServiceDesk Plus Cloud and go to ESM Directory>> SAML Authentication page

11. Use the SSO URL copied from the Google Apps as the Login URL. For Logout URL, configure https://accounts.google.com/logout.

12. Browse and select the saved certificate with .cer extension and click Save.

Entity ID changes as per the datacenter. Refer to the following table.