ServiceDesk Plus Cloud: A SaaS-Based Help Desk and Asset Management Application

Hello and welcome to our online help guide.

ServiceDesk Plus Cloud is a SaaS-based, help desk solution with integrated asset, purchase, and contract management. Organizations across the world use this solution to automate and streamline their IT.

ServiceDesk Plus Cloud enables IT teams to implement effective and efficient ITSM best practices, such as incident management, problem management, change management in their organizations.

Each of the modules and the features in the application is designed to meet the varied needs and requirements of today's IT environment. It's elegant, intuitive, and familiar UI design makes it simple for everyday use by IT technicians, IT admins, and end-users, alike.

In this help guide, we'll describe each of the features in minute detail, with accompanying screenshots to make the information simple and easy to understand.

The content structure of the help guide mirrors the application interface. You can easily navigate through the help guide by clicking the tabs listed in the left pane. Adequate backlinks and crosslinks under any given feature will help users gain a clear understanding of the feature and its benefits.

Throughout the help guide, you'll find these icons that give you a nugget of important information:

Info: It is usually a note that tells you about a default setting or any extra information about the feature.

Tip: This will give you insight on how you can make the feature work for any specific requirement in your organization.

Warning: Alerts you about any possible mistakes that you can make while using the feature.

Please continue to send us your feedback on this online help guide; we'd be delighted to hear from you, especially your ideas on how to make our product documentation ideal and best-suited for your needs.