Asset audit is the process of verifying the existence, location, and condition of an organization's assets. It is a crucial aspect of asset management that helps ensure accurate and up-to-date asset records.
With ServiceDesk Plus Cloud, you can periodically verify the physical presence of all IT assets within your organization, and generate comprehensive reports about the assets.
Ensure accurate asset records and track them efficiently.
Identify missing, new, or unauthorized IT assets.
Physically verify the existence of IT assets.
Allow users to self-audit their assets.
Generate comprehensive reports of audits.
In ServiceDesk Plus Cloud, asset audits can be conducted in two ways:
Technician-Conducted Audit: One or more technicians physically verify the assets using the ServiceDesk Plus Cloud mobile app. They can also scan the barcodes of assets for verification.
User Self-Audit: This is a self-audit process that does not require physical verification by a technician. Users can verify ownership of their assets through the requester portal.
Technician Audit:
User Self-Audit:
SDAdmin and SDAssetAuditAdmin can create organization-wide audits (technician-conducted and user self-audit).
For technician-conducted audits, SDAdmin, SDAssetAuditAdmin, and SDAssetAuditor can physically audit assets from the ServiceDesk Plus Cloud mobile app.
For user self-audit, requesters with login access to the application can audit their assets from the My Assets widget in the Requester Portal.