icon beside the status to open the maintenance details page.View the details of a maintenance request such as generated requests/changes and schedule details from the maintenance details page.
Role Required: Technicians
To view the complete details of a maintenance,
Go to the Maintenance module.
Select a required module from the drop-down.
Click the subject link of a maintenance.
icon beside the status to open the maintenance details page.
The maintenance details page has four tabs: Details, Tasks, Generated Requests/Generated Changes, and History.
The right pane in the maintenance details page displays schedule details of the maintenance. The generated requests and upcoming schedules are marked in the calendar with green and blue, respectively. Clicking the green color event will redirect you to the Generated Requests/Generated Changes tab in the maintenance details page. Additionally, the right pane lists the following:
Frequency: Displays whether the maintenance is scheduled once daily, weekly, monthly, or yearly.
Next Schedule: Displays the scheduled date for the next maintenance.
Repeats: Displays how often the maintenance will repeat.
Ends: Displays when the schedule ends.
On the request maintenance canvas, you will find the request and requester details. Whereas, on the change maintenance canvas, you will find the change submission details.
Request Maintenance
Change Maintenance
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The completed, failed, and suspended maintenance activities are stamped with corresponding statuses in their details page, as shown:
Completed Maintenance
Failed Maintenance
Suspended Maintenance
On the Tasks tab, you can divide the maintenance activities into several tasks and assign a technician or a group to work on them. You can add, edit, organize, delete, and configure dependencies for these tasks. Use the Quick Add button to add task titles only.
For more information, click here.
View the summary of generated requests under Generated Requests in the request maintenance details page and of changes under Generated Changes in the change maintenance details page.
Use the calendar drop-down to view the requests generated within a specific period.
Generated Requests
Generated Changes
History tab records all operations performed on the maintenance and related tasks. It also captures detailed information about maintenance failures.
Filter the maintenance history based on operations and various fields. You can also filter to view history within a specific period.
Click the Actions menu on the toolbar to delete/suspend/resume/generate requests immediately.
