Manage Topics
You can organize or revamp the topics and sub-topics in the table of contents to keep it up-to-date.
To manage the left pane, hover over the topics/sub-topics and click
to perform the following actions:
Edit Topic
- Update the topic name and icon.
- Click Save.
Share Topic
- Select if you want to share the topic with all technicians or specific technician groups.
- If the topic is limited to specific technician groups, select the technician groups in the combo box.
- Choose if the access limitation applies to sub-topics or only to the topic.
- Click Apply.
Assign Topic Owner
- You can modify the topic name, if needed.
- Select a technician as topic owner from the drop-down.
If a topic/sub-topic is shared with specific technician groups, only technicians within the groups can be the topic owner apart from the SDAdmin.
Sub-topics without owner will be auto-assigned to the parent topic's owner.
Move Topic
- Click on a topic in the left name and drag it to a new position to reorder the topics.
- You can create parent topics and sub-topics by dragging a topic over another topic name. This will mark the moved topic as a sub-topic.
If a solution is moved to another topic, its share permissions will be updated per the parent topic.
Delete Topic
- If a topic has sub-topics, you can delete the sub-topics as well or move the sub-topics to a different parent topic.
- Click Delete.
