Marking/Assigning Tasks to Technicians

While selecting Group/Owner for the task, you have the option of either marking (or) assigning the task to the technician.
 

• Marking Task(s) is a way of associating tasks to technicians that helps the administrator plan tasks in a better way

• Marking Task(s) is an administrative activity that the technician never gets to know until the task is assigned to him/her

• Marking Task(s) helps administrators to allocate 'marked tasks' to technicians 'only when it is time' for the task to be executed and not unnecessarily in advance

• Marking Task(s) is especially useful for dependent tasks that heavily depend upon the completion of the parent task. Under such circumstances, the child task can be marked with a technician and can be later assigned to them based on the real-time completion of the parent task

• Marked tasks do not appear in the respective technicians My Tasks list (but only serve as a reference for the administrator) until the task is triggered.

• Whereas Assigning Tasks to technicians will directly intimate the concerned technician about the task assigned (through notification) and will be listed on his/her My Tasks list.

Marking a Task

To mark a task to technician/group,

1. Click the  icon to mark a task.

2. The  icon will appear beside Group/Owner fields indicating the task is marked.

3. Choose Group & Technician to be marked with the task.

4. Save the task.

Assigning a Task

To assign a task to a technician/group, do the following:

1. Click the  icon to mark a task.

2. Choose Group & Technician to be assigned to the task.

3. Save the task.