Integration of Password Manager Pro with ServiceDesk Plus Cloud

Password Manager Pro is an on-premises application that allows you to securely store and manage sensitive information such as passwords, documents, and digital identities. With Password Manager Pro, you can manage, monitor, and audit the complete life cycle of privileged access. It supports privileged access management, privileged session management, and remote session management.

Integration of Password Manager Pro with ServiceDesk Plus Cloud allows you to automatically validate service requests relating to privileged access based on ticket ID. This ensures that users can access the authorized privileged passwords only with a valid ticket ID. This integration also extends to Password Manager Pro workflow, which helps in granting approvals to password access requests by automatically validating corresponding service requests in ServiceDesk Plus Cloud.

Configuration

 

  1. Log into ServiceDesk Plus Cloud and follow the link below to obtain API Authtoken.

    https://accounts.zoho.com/apiauthtoken/create?SCOPE=SDPOnDemand/sdpodapi

    Sample Response :
    #
    #Tue Jan 30 13:08:11 PST 2021 AUTHTOKEN=a8b6de25b5bf481824c9c4173c56231a
    RESULT=TRUE

  2. Log into Password Manager Pro and navigate to Admin >> Integrations >> Ticketing System.

  3. Select ServiceDesk Plus Cloud and provide AUTH token (obtained in Step 1) and Ticketing System URL.

                      

  1. Filtering Columns (optional):

    To filter out and display specific columns in the ticket,

    1.  Click More and select Filter Columns

    2. In the pop-up that appears, select Enable ticketing system column filter and choose the required columns (The default columns are Requester and Status.) using the combo box.

    3. Click Save.


                 

       

  2. Advanced Configuration (optional): You can use this to validate additional criteria.

     Under Advanced Configuration tab:

    1. To validate if specific columns in Password Manager Pro match with specific columns in ServiceDesk Plus cloud

      1. Select Map Entries in PMP Vs Ticketing System.

      2. Create one or more acting criteria by choosing the required columns in Password Manager Pro and ServiceDesk Plus based on preferred criteria.

                                    

                               
                                b. To validate if specific conditions related to the ticket are met,

  1. Select Conditions to be Checked in Ticketing System

  2. Create one or more acting criteria by choosing the required columns in the Password Manager Pro and ServiceDesk Plus based on preferred criteria.

                                   .     

                             

                               c. To check the value of the change ID status associated with the ticket ID, select the appropriate option and enter the required status.

                Under Class Implementation tab: If the options in the Advanced Configuration tab do not meet your requirements, you can provide your own custom implementation and integrate it with Password Manager Pro by updating a jar file with                      the implemented class.

  1. Click Edit against the Implementation Class and provide the JAR file.
  2. Provide a relevant Description and select an approver from Send Approval Request to drop-down list and click Save.

                                       

  1. Finally, click Save.

Disabling Integration

To disable integration with Password Manager Pro,

  1. Go to Setup >> Apps & Add-ons >> Integrations >> ManageEngine Integrations.

  2. Click the toggle on the Password Manager Pro card to disable integration.