Click the profile icon to slide open the Personalization Settings menu. The personalizations will be applied locally to the instance you are currently present in. You can change the display language, time zones, layout, and theme color to personalize your help desk.
Customize your display language, time and date formats, and email signature by clicking Personalize. You can mouse over the profile icon to update your picture. The picture can be in .jpg, .png, .jpeg, .bmp formats. Note that the file size should not exceed 5MB.
Use the pointers below as a reference to configure the Personalize menu:
Select Language: Select a default display language for the application from the drop-down. You can also select the locale where the language is commonly used from the country dropdown. For languages like Arabic and Hebrew, the Right to Left UI orientation will be applied. This helps in catering to the language requirements of these languages in the application's UI and Rich Field editors.
Both Right to Left and Left to Right language orientation can be accommodated in a single description box.
Select Time Zone: Select the time zone according to which your organization operates.
Set Date/Time Format: Select the format in which you would prefer to view date and time. This format will be applied wherever date/time is considered in the application.
Email Signature: Enter your own personalized signature that will be sent while replying to the mails. You can customize the email signature to contain text formatting, images, tables, hyperlinks, quotes or emoticons by setting the text area to Rich Text Mode. To discard all formatting and images, switch to Plain Text Mode.
To know the languages in which ServiceDesk Plus Cloud is available, click here.
For languages like Arabic and Hebrew, Right to Left UI orientation will be applied. This helps in catering to the language requirements of these languages in the application's UI and Rich Field editors.
For instance, if you select Hebrew, this is how your application's UI layout will look like.
Similarly this Right to Left/Left to Right language layout option will be available across all the rich text editors that are present across the application.
Note: Both Right to Left and Left to Right language orientation can be accommodated in a single description box.
Similarly, the time zone, the time format, the date format, and the Email signature can be configured from this menu itself.
Once you have configured all the settings, click Save.
If you have file protection password enabled under Setup >> Users & Permissions >> Privacy Settings >> File Protection Password, you can set a login-specific password under the Personalize window. This will protect your exported personal data of your user in accordance with privacy regulations.
Alternatively, you can skip this configuration and use the common password supplied by the admin. The password protection applies to the following data exported from the system:
