Picking up a Problem

ServiceDesk Plus Cloud provides an option for the technicians to self-pick up a problem. If there are unassigned problems, the technicians can pick up any of the unassigned problems from the list.

The self-picking of problems reduces the waiting time to assign the problem to each technician. This, in turn, increases the turnaround time and the efficiency of the IT help desk team.

Picking up problems

• Click the Problems tab. This opens the Problems List View.
• Select the problems you would like to pick up by enabling the checkboxes against them.
• Click Pick Up from the Action Buttons list. The selected problems will be assigned to you.