Picking Up a Change

ServiceDesk Plus On-Demand provides an option for the technicians to pick up a change. If there are unassigned changes, the technicians can pick up any of the unassigned changes from the list.

The self-picking a change reduces the waiting time to assign the change to each technician. This, in turn, increases the turnaround time and the efficiency of the IT help desk team.

To pick up a change:

• Click the Changes tab in the header pane. This opens the Changes List View page.
• Select the changes you would like to pick up by enabling the checkboxes against them.
• Click Pick up in the toolbar. The selected changes will be assigned to you.