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Generate post incident reviews for incident requests using AI providers such as Zia (Zoho-hosted LLM), ChatGPT, and Azure OpenAI to get a detailed timeline of the events in the incident as well as observed symptoms, root cause, impact, diagnostic steps, resolution actions, and prevention measures. Data from the last 5 email conversations and the last 5 notes in the incident request are used to derive the post incident review.
To generate Post Incident Review,
Enable Text Assist under Setup > Zia > Artificial Intelligence > GenAI Features.
Select the AI provider: ChatGPT, Azure OpenAI, or Zia (Zoho-hosted LLM).
After enabling Text Assist, go to Requests and click the request for which you need the post incident review.
On the request details page, head to the Post Incident Review tab.
Click Generate PIR.
The post incident review will be generated and displayed. You can edit the review as required and use the Add to Notes option to save the review as a note.
