Printing a Problem

To print a problem

• Click the Problems tab in the header pane. This opens the Problems List View page.
• Click the subject link of the problem that you wish to print. This opens the Problem Details page.
• Now you will see the list of tasks that can be performed on the problems at top of the page like edit, close, pickup, and so on. Click Print.
• This opens up the Print Preview in a pop-up box as shown below.

• By default, all the checkboxes are enabled under the Choose block.
• To customize the print preview, disable the checkbox against the information that is not required. The disabled information disappears from the print preview.  
• Click Print. The default printer associated with your workstation is invoked. Set the required options and click Print. You can collect the printed copy of the problem at the printer that is linked to your workstation.